Qualify inbound callers
Asks the qualifying questions in a fixed order, records the answers against the lead, books the call when the criteria are met, and routes the rest to a person.
AI Voice Agents
Transform Every Call into Growth with AI Voice Agents
Inbound and outbound voice agents for the calls you handle the same way every time: qualification, booking, order status, follow-up. Built with a tested escalation path, so the moment a call needs judgment it reaches a person with the full context.
Schedule A Call$2,500Fixed-price audit before any build
6 weeksFrom signed scope to live calls
0Calls taken before the edge-case suite passes
The Calls Worth
Handing Over.
These are the call types that repeat the same way every day, which is what makes them safe to automate. Each one is scoped in the audit before it is built, and each one keeps a tested path to a person.
Resolve known issues
Answers from your approved support content, handles the cases with a documented resolution, and escalates anything outside it with the transcript attached.
Take repeat orders
Confirms items and quantities against your catalogue, reads the order back for confirmation, and hands payment to your existing processor rather than handling card data itself.
AI Voice Agents Are Changing the Game.
Adopt Now or Get Left Behind!
The case for voice automation is not that AI is impressive. It is that three structural costs of phone-based service compound quietly, and none of them are fixed by hiring harder.
UnansweredCalls that arrive outside staffed hoursEvery one is a lead or a resolution deferred to a competitor.
Ramp timeWeeks before a new hire handles calls unaidedSeasonal volume arrives faster than recruitment can.
TurnoverInstitutional knowledge walking out the doorScripts and context live in people, so they leave with them.
24/7 AI voice assistant
Calls outside office hours get answered, qualified, and logged, so the enquiry is waiting as a scored lead rather than a voicemail nobody returns.
Cut Costs, Not Corners
Repetitive, rule-bound calls move to the agent so your people take the ones that need judgment. The saving is real, and the audit models it from your own call logs rather than a brochure figure.
Scale Without Limits
Concurrent calls are limited by your telephony plan rather than by headcount, so a volume spike does not become a queue.
Turn Conversations Into Conversions
Qualifies the caller, writes the outcome back to your CRM, and triggers the follow-up step while the conversation is still recent.
Feels Natural. Sounds Professional.
Advanced speech synthesis with natural pacing and interruption handling. Callers are told they are speaking to an automated assistant, because pretending otherwise is a complaint waiting to happen.
Live in Weeks, Not Quarters
Roughly six weeks from signed scope to live calls on one call type. Not minutes, because the escalation rules and edge cases are the work.
Features That Set Us Apart!
Eight capabilities that decide whether a voice agent holds up on a real call, rather than a feature list padded to look longer.
Conversational intelligence
Contextual awareness across the whole call plus live sentiment tracking, so the agent follows a customer who changes subject, hears frustration, and adapts instead of restarting its script.
Voice quality you would put your name on
High-definition synthesis with configurable accent, pace, and speaking style, tuned to your brand rather than shipped as a stock voice.
Multilingual voice
Native-language handling with culturally aware pronunciation and tone, so an overseas customer is not routed to a queue for being a non-native speaker.
One agent, every channel
Calls, SMS, email, and chat run off the same agent definition and the same approved knowledge, so the answer does not change depending on how a customer reached you.
Personalized from your records
Responses draw on order history, prior contacts, and account state pulled live from your systems, not from a static prompt written six months ago.
Handoff and intent routing
Intent detection routes to the right department, and any escalation carries the full transcript and context to the human who picks it up. No customer repeats themselves.
CRM sync and task execution
Bookings, reminders, verifications, and record updates are written back to your CRM and calendar during the call, with sensitive actions held at an approval gate.
Analytics that drive the next revision
Conversation analytics, CSAT, resolution time, and drop-off points feed a monthly review where scripts and routing get corrected against what actually happened.
AI Voice Agents for Every Industry
The call types differ by sector, and so do the boundaries. Each of these is the workflow set we would scope first, plus the line we will not let an agent cross.
Real estate
Enquiry qualification, viewing scheduling, listing updates, follow-up sequences. High inbound volume where response speed decides the outcome.
Healthcare administration
Scheduling support, intake, insurance paperwork, billing admin. Administrative only. No autonomous clinical decisions.
Retail and ecommerce
Support triage, order operations, inventory updates, weekly reporting. High-volume operational work across customer and stock systems.
Automotive retail and service
Service booking, parts availability checks, warranty paperwork, test-drive scheduling. Service-desk phone volume. Diagnostics stay with technicians.
Hospitality and food service
Reservation handling, order taking, enquiry response, no-show follow-up. Phone and message volume that outpaces front-of-house capacity.
Education and EdTech
Admissions enquiries, enrolment paperwork, student support triage, reporting. Administrative and support workflows, not assessment decisions.
Professional services
Client intake, research, drafting, CRM follow-up, reporting. Document-heavy work with repeated review loops.
Home and field services
Job intake, quote follow-up, scheduling, technician dispatch updates. Dispatch coordination with repeatable exception rules.
Travel and tourism
Booking assistance, itinerary changes, travel information, disruption follow-up. High enquiry volume with fixed fare and policy rules to work within.
Where the Economics
Actually Come From
A voice agent does not beat a person on judgment. It beats a person on the four things below, which is why it works for high-volume, rule-bound calls and not for your hardest conversations. Your real numbers get modelled during the audit against your own call logs.
Per minutePriced on usage, not headcountYou pay for talk time, so a quiet week costs a quiet week.
ConcurrentCalls handled in parallelCapacity is set by your telephony plan, not by a hiring cycle.
24/7Coverage with no shift premiumNights, weekends, and holidays cost the same as a Tuesday.
Every callLogged and reviewableFull transcripts and outcomes, which manual call handling rarely produces.
How a Voice Agent
Actually Gets Built
Not five minutes and a sign-up form. A voice agent that touches your customers needs a defined scope, a tested escalation path, and a supervised launch window before it answers a real call.
1. Define the call type
Which calls the agent takes, which it must transfer, what it is forbidden to promise, and the brand voice it speaks in. Written down and signed off before build.
2. Wire it into your stack
Numbers, CRM, calendar, and OMS connections built in your accounts, with approval gates in front of anything financial or contractual.
3. Test before it answers
Happy paths, edge cases, accents, interruptions, hostile callers, and hallucination checks. It does not take live calls until it clears the bar you agreed.
4. Launch supervised, then tune
A limited production window with transcripts reviewed daily, then monthly optimization against CSAT, containment, and transfer rate under Managed AI Ops.
Connect With Your Existing Tools
The agent works against the systems you already run, so call outcomes land in your CRM, calendar, and helpdesk rather than in a separate dashboard nobody opens. The audit confirms which integrations your workflow actually needs before anything is built.
Salesforce
HubSpot
Zendesk
Intercom
Slack
WhatsAppSalesforceHubSpotZendeskIntercomSlackWhatsAppSalesforceHubSpotZendeskIntercomSlackWhatsApp
Telegram
Calendly
Google Calendar
ElevenLabs
Gmail
OutlookTelegramCalendlyGoogle CalendarElevenLabsGmailOutlookTelegramCalendlyGoogle CalendarElevenLabsGmailOutlookIntegration Features
- Connects to the CRM, calendar, and helpdesk you already run
- Call outcome, transcript, and next action written back to the lead record
- Webhooks for systems without a native connector
- Scoped access per integration, granted at the permission level the workflow needs
- Integration work is delivered by us, not handed to you as a setup task
- Audit logging on every write, with rollback documented before launch
Worked Examples of
Voice Agent Scope
Three situations written out end to end: what the workflow looks like, how we would scope it, and what we would instrument to know whether it worked.
Illustrative scenarios, not client engagements. They show how we scope and instrument this kind of workflow. We publish client results only with written consent and evidence behind them.
Healthcare AdministrationAppointment Slots Lost to No-Shows
Healthcare Administration
Scenario
A clinic loses slots to no-shows and cancellations that arrive too late to refill. Reception spends the day on booking calls, and confirmation calls are the first thing dropped when the desk gets busy.
How we would approach it
Handle confirmations, reschedules, and cancellations by voice, writing each change straight into the practice management system and offering released slots to the waiting list. Strictly administrative: the agent does not answer clinical questions, assess symptoms, or advise on treatment, and any call heading that way is transferred to staff.
What we would measure
No-show rateAgainst a pre-launch baseline
Slot recoveryCancelled slots refilled
Reception call loadCalls handled at the desk
Clinical boundaryClinical questions always transferred
SoftwareInbound Leads Waiting Hours for a First Call
Software
Scenario
Inbound leads sit in a queue until a rep works down to them, often hours later. Reps spend their day on first-touch qualification calls that follow the same script, and the CRM record is written up afterwards from memory.
How we would approach it
Call the lead within minutes of the form submission, run the agreed qualification questions, and book straight into the rep's calendar when the criteria are met. Everything else is logged with a reason and left for a human. The call outcome is written to the CRM as it happens rather than reconstructed later.
What we would measure
Speed to first callMinutes from form to dial
Meetings bookedPer hundred inbound leads
Qualification accuracyRep agreement on the scoring
CRM completenessCalls with a full outcome record
HospitalityPeak-Time Booking Calls Nobody Can Answer
Hospitality
Scenario
A restaurant misses booking calls precisely when it is busiest, and late cancellations leave tables empty on the night. Front of house cannot take calls and run service at the same time.
How we would approach it
Take reservations, confirmations, and cancellations by voice against the live table plan, so the agent can only offer what the floor can actually seat. Large groups, private events, and anything involving allergies go to a person, because those need judgement and carry real consequences.
What we would measure
Missed callsUnanswered calls at peak
Cover recoveryCancelled covers rebooked
Front-of-house loadCalls taken during service
Escalation accuracyAllergy calls always transferred
How We Handle
Call Data
Voice is the most sensitive channel you can automate. Recordings contain payment details, health information, and identifiers that customers never intended to hand to a vendor. These are the controls we design in, and the ones we set with you before launch rather than after an incident.
- Data in transit and at rest is encrypted; transcripts and audio are never used to train third-party models
- Retention windows for audio and transcripts are set by you, and deletion is enforced on schedule
- Payment details, identifiers, and health information are redacted from stored transcripts
- Recording disclosure is configured to the consent rules of every jurisdiction you take calls in
- Role-based access controls who can replay a call, with access itself written to an audit log
- The agent is barred from confirming prices, contract terms, or clinical guidance without a human on the line
- Failure modes are documented, and calls fall back to a human queue rather than improvising
How an Engagement Actually Starts
We do not scope a build from a discovery call. Every engagement begins with the paid AI Workflow Audit, so the system we build is the one your operation demonstrably needs. If Epoches cannot identify a meaningful automation opportunity and you supplied the required access and participation, the audit is free.
1. Audit the workflow
A 14-day paid diagnosis that maps your workflows, scores automation opportunities, and returns a ranked roadmap. $2,500 fixed, money-back under the guarantee terms.
2. Build what the audit proved
A scoped AI employee pod for the workflow that ranked highest. Owner, inputs, outputs, tools, approval gates, exclusions, and success criteria signed off before a line is written.
3. Operate it after launch
Managed AI Ops: monitoring, error review, context refresh, prompt tuning, reporting, and the next workflow identified before you need it.
Frequently Asked Questions
Everything you need to know about AI voice agents, pricing, security, and getting started. Can't find what you're looking for? Contact our support team.
What is an AI voice agent, and how does it work?
An AI voice agent is a computer program that can talk to consumers like a real person. This technology can listen and answer right away, exactly like a person would, since it uses intelligent speech recognition.
How do I create a custom AI voice assistant for my business?
We make it simple. Just inform us of what you need the agent to accomplish, and we will assist you in developing the voice experience according to your brand and customer journey.
How soon can I implement AI voice agents?
Roughly six weeks from the end of the audit for a single well-defined call type. Anyone promising live calls in a few days is skipping the escalation testing and the edge-case suite, and you will find out which ones on a real customer.
How do your AI voice agents sound so real?
We deploy sophisticated voice models that are trained to mimic real speech patterns. The agent hesitates where it needs to, answers emotionally, and maintains the conversation flow to be authentic.
Can the AI process intricate customer questions?
Yes, it has context awareness and is capable of answering multi-step questions. If stuck, it will know when to request additional information or pass the customer on to your staff.
How much will it cost me versus hiring human representatives?
For high-volume, rule-bound calls it is usually materially cheaper, because you pay for talk time rather than shifts and no premium applies at night or on weekends. We will not quote you a saving figure before the audit, though: it depends entirely on your call volume, average handle time, and how many of your calls genuinely need a person. The audit models it against your own call logs.
Is my information safe and private?
Audio and transcripts are encrypted in transit and at rest, are never used to train third-party models, and are deleted on a retention schedule you set. Payment details, identifiers, and health information are redacted from stored transcripts, and access to call replay is role-controlled and itself logged. We will document the specific data flow for your deployment before launch.
Can I personalize the personality and tone of the AI's responses?
Absolutely. Our AI voice agent gives you a choice to decide how it sounds and what it says. This will help you maintain your brand tone, be it friendly or professional.
What if the AI isn't able to respond to a question?
This could happen if the AI agent doesn't know the answer. In that case, the AI system will either ask another question or pass the talk on to a human agent to avoid breaking the flow.
Can I try it before committing to a build?
There is no self-serve trial, because a voice agent worth judging has to be grounded in your data and your escalation rules. What we do instead: a free 30-minute call where we walk through one of your real call types end to end, then the $2,500 audit, which is refundable under the guarantee terms if it finds nothing worth building.
Can I track and enhance my AI agent's performance?
You'll have access to real-time dashboards and call reports. You can examine transcripts, identify trends, and continue to refine how the agent responds.