Advanced AI & NLP
Customers get the answers they came for without going in circles. The bot understands intent and remembers the thread of every conversation.
AI-Powered Customer Support
AI Chatbots for eCommerce That Sell and Never Sleep
Our AI chatbots take over the questions your team never has time for, answering accurately at any hour. Shoppers get real answers on the spot, and you get to focus on growth instead of a flooded inbox.
Schedule A Call$2,500Fixed-price audit before any build
6 weeksFrom signed scope to live conversations
0Answers invented outside your approved content
Smarter Support with
AI Chatbots for eCommerce
Stop drowning in tickets, tasks, and tech headaches. Our AI chatbots ship with every high-tech capability an eCommerce business actually needs.
Grounded in Your Content
Answers come from your product data, policies, and help centre. When a question falls outside them the bot escalates rather than inventing an answer that becomes your problem.
Real-Time Analytics
See what is working as it happens: which chats convert into sales, where shoppers drop off, and what needs fixing, all without digging through reports.
Your Data, Your Controls
Conversations are encrypted in transit and at rest, are never used to train third-party models, and are retained only as long as you specify. Access to transcripts is role-controlled and logged.
Omnichannel Support
Website, mobile apps, social media, and WhatsApp, one unified experience everywhere.
Multilingual
The languages you actually serve, confirmed and tested per language during the build rather than asserted as a count.
Advanced Security
Encryption in transit and at rest, SSO where your identity provider supports it, and role-based access to transcripts. We do not claim certifications we do not hold.
Smart Workflows
Automated lead qualification, ticket routing, and escalation management.
CRM Integration
Connects to Salesforce, HubSpot, and Zendesk, plus anything else exposing an API. The audit confirms which ones your workflow actually needs.
Human Handoff
Smart escalation to live agents with the full conversation context attached.
Mobile Optimized
A native mobile experience with responsive design and mobile-specific features.
No-Code Builder
Visual conversation flow builder with templates and drag-and-drop simplicity.
Lead Qualification
AI-powered lead scoring that qualifies prospects from conversation analysis.
API & Webhooks
Robust APIs, webhooks, and SDKs for custom integrations and advanced use cases.
Team Management
Role-based permissions, collaboration tools, and performance tracking.
24/7 Availability
Always-on across every channel, with an uptime target and an escalation path agreed in your contract rather than quoted as a marketing figure.
Chatbots Scoped for
Your Industry Type
The questions change by sector, and so does the line a bot must not cross. Both are set during the audit. We have used the panel below to state the boundary as plainly as the capability, because in regulated work the boundary is the harder half.
Retail and ecommerce
Product discovery, order tracking, returns, and delivery exceptions answered from your live catalogue and OMS rather than a static FAQ, so the bot cannot promise stock you do not have.
Scope and boundary
HandlesProduct search, order status, returns, upsell prompts
EscalatesDamaged goods, disputes, anything needing goodwill
NeverQuotes a price or discount your systems have not authorised
Grounded in live data
Catalogue, stock, order state, and published returns policy are read at query time, so answers change when your data changes.
Where Ecommerce AI Chatbots Drive Real Impact
These are the highest-leverage ways brands put conversational AI to work: automating, converting, and scaling.
AI Lead Generation and Qualification
Qualify leads around the clock with conversational AI, smart scoring, and eCommerce automation.
Conversational Onboarding for Ecommerce
Walk users through personalized flows that make onboarding simpler and cut churn.
AI Sales Assistant for Ecommerce Stores
Answer product questions, recommend items, and surface real-time offers that convert.
AI-Powered Technical Support
Resolve issues automatically with AI chatbots trained on your FAQs and support data.
What Happens When Customers
Talk to Our AI Chatbots?
Look at real conversations from eCommerce brands running our AI chatbots: sales, support, and post-purchase queries handled with speed and clarity.
- 70% drop in support tickets
- 2x faster resolution times
- +50% more sales conversations
- 100% always-on support
Ecommerce Chatbot
Integration We Deliver
Installing the widget is the smallest part of the job. What takes the time is grounding it in your catalogue and policies, defining what it must refuse, and testing the escalation path. We do all of that, then install it.
1. Copy Embed Code
Grab your unique chatbot embed code straight from the dashboard.
2. Paste on Website
Drop the code into your site's header, or install one of our plugins.
3. Customize & Launch
We configure the boundaries and escalation rules with you, test them, then switch it on.
Worked Examples of
Chatbot Scope
Four situations written out end to end: what the workflow looks like, how we would scope it, and what we would instrument to know whether it worked.
Illustrative scenarios, not client engagements. They show how we scope and instrument this kind of workflow. We publish client results only with written consent and evidence behind them.
E-commerceRepetitive Support Across Several Sales Channels
E-commerce
Scenario
A retailer fields around a thousand support contacts a day across web chat, WhatsApp, and email. Most are order status, returns, and sizing. The queue lengthens during promotions, which is when conversion matters most.
How we would approach it
Ground the chatbot in the live catalogue, returns policy, and order system, and scope it to the query types that have a documented resolution. Payment disputes, damaged goods, and policy exceptions route to an agent with the conversation attached. Cart follow-up runs through the email tool the brand already pays for.
What we would measure
ContainmentChats closed without an agent
First responseSeconds to a useful reply
Cost per resolutionSupport cost over resolved chats
Handover qualityAgent rating of escalated chats
Fashion & ApparelPersonal Questions a Generic Bot Answers Badly
Fashion & Apparel
Scenario
A clothing retailer runs seasonal drops, custom orders, and loyalty tiers. The answer to most questions depends on the specific customer and the specific item, so a generic bot answers confidently and wrongly. Pasting customer records into a public AI tool is not acceptable to the business.
How we would approach it
Retrieve answers from the retailer's own catalogue and CRM at question time instead of training on customer data, so nothing customer-specific leaves the retrieval boundary. Scope the bot to product, sizing, and order status. Loyalty adjustments and refunds stay with a person.
What we would measure
GroundednessReplies traceable to a source
Handover rateEscalations, split by reason
Data boundaryFields the bot may read, audited
Repeat contactCustomers who had to ask twice
Home Decor & PrintsPre-Order Questions on Made-to-Order Products
Home Decor & Prints
Scenario
A made-to-order decor brand sells canvas prints and framed designs. Most contacts arrive before an order exists: size guidance, previews, quotes, delivery timing. A wrong custom spec means a return and wasted material, so accuracy matters more than speed.
How we would approach it
Give the bot the dimension table, material specs, and quote rules, and let it walk a shopper through the options it can price confidently. Image uploads and final quote approval go to a person, because an incorrect spec costs more than a slower reply.
What we would measure
Quote accuracyQuotes later corrected
Spec errorsCustom orders reworked
Time to a priceMinutes to a quoted answer
Human stepsAgent touches per order
Pet Supplies & AccessoriesSubscription Admin Mixed Into Support
Pet Supplies & Accessories
Scenario
A subscription pet brand handles usage and feeding questions alongside a constant stream of subscription changes: skip a delivery, move a date, swap a size. The admin requests are simple but relentless, and they crowd out the questions that need judgement.
How we would approach it
Let the bot make the subscription changes that are reversible and unambiguous, writing each one back to the billing system with a confirmation to the customer. Cancellations, refunds, and anything health-related go to a person, because a pet-safety question is not a place for an unsupervised answer.
What we would measure
Self-serve rateChanges completed in chat
MisroutesHealth questions auto-answered
Cost per resolutionSupport cost over resolved chats
ReversalsAutomated changes later undone
Enterprise Ecommerce Features
Purpose-built for online retailers, with everything an enterprise storefront needs baked in.
- Real-time customer support automation
- Multi-language support, tested per language you serve
- Intelligent lead capture & qualification
- Advanced analytics & conversion tracking
- Order status tracking & notifications
- CRM integration, scoped to the fields the workflow needs
- AI-powered product recommendations
- Custom workflow automation
- FAQ automation with learning capability
- A/B testing for conversation flows
Ecommerce Optimized
Built specifically for online retailers, covering advanced product catalogs, inventory management, order processing, and customer journey optimization.
Developer Ecosystem
APIs, webhooks, and documentation for the integrations your workflow needs, written up as part of the build handover.
What We Actually
Measure You On
We will not quote you a conversion lift before we have seen your ticket volume. These are the four numbers the build is held to, baselined from your own data during the audit and reported monthly.
ContainmentShare of conversations resolved without a humanThe honest measure of whether the bot is earning its place.
DeflectionTickets that never reach the queueBaselined against your current volume, not an industry average.
CSATSatisfaction on bot-handled conversationsTracked separately from human-handled, so it cannot hide behind an average.
EscalationHandoff rate and time to a humanA rising escalation rate is a signal to fix the bot, not to hide it.
Get Production-Grade Dashboard
Measure what moves your business forward with a comprehensive analytics dashboard and AI-powered reporting built into our AI chatbots.
- Track customer activity across all channels
- View KPIs for conversions, response time, and resolution
- Get instant alerts on performance drops
- Export reports or sync with analytics tools
- Measure agent handoffs and team productivity
- Monitor live CSAT and customer sentiment trends
Conversation Analytics
Deep insight into customer interactions and behavior patterns.
Customer Intelligence
Understand your customers better with AI-powered insights.
Performance Metrics
Track ROI and business impact with comprehensive reporting.
AI Model Insights
Monitor and optimize your chatbot's AI performance over time.
How an Engagement Actually Starts
We do not scope a build from a discovery call. Every engagement begins with the paid AI Workflow Audit, so the system we build is the one your operation demonstrably needs. If Epoches cannot identify a meaningful automation opportunity and you supplied the required access and participation, the audit is free.
1. Audit the workflow
A 14-day paid diagnosis that maps your workflows, scores automation opportunities, and returns a ranked roadmap. $2,500 fixed, money-back under the guarantee terms.
2. Build what the audit proved
A scoped AI employee pod for the workflow that ranked highest. Owner, inputs, outputs, tools, approval gates, exclusions, and success criteria signed off before a line is written.
3. Operate it after launch
Managed AI Ops: monitoring, error review, context refresh, prompt tuning, reporting, and the next workflow identified before you need it.
Deploys across the channels and tools you use
Our chatbots connect to your storefront, helpdesk, and messaging channels so conversations and data stay in one place.
Anthropic
Hugging Face
Shopify
WooCommerce
Zendesk
IntercomAnthropicHugging FaceShopifyWooCommerceZendeskIntercomAnthropicHugging FaceShopifyWooCommerceZendeskIntercom
Slack
WhatsApp
Telegram
HubSpot
Salesforce
GmailSlackWhatsAppTelegramHubSpotSalesforceGmailSlackWhatsAppTelegramHubSpotSalesforceGmailFrequently Asked Questions
Got questions? We've answered the most common queries to help you make informed decisions with ease.
What is an AI chatbot for ecommerce and how does it assist my store?
It answers customer questions from your approved store content: product detail, order status, returns policy, and the support cases with a documented resolution. It works inside defined boundaries and hands anything outside them to a person, with the conversation attached.
How quickly can the ecommerce chatbot go live on my site?
Dropping the widget onto your store is quick. Having it answer correctly is not: it needs your catalogue, returns policy, and escalation rules loaded and tested first. A scoped chatbot build runs to the same six-week path as any other workflow, and the audit is what confirms the scope. You do not need a technical team, because the integration is our work rather than yours.
Can this AI chatbot be integrated with Shopify, Magento, or WooCommerce?
Shopify, WooCommerce, and BigCommerce are the platforms we work with most, and a proprietary store is workable wherever it exposes an API or a database we can read. Magento is possible but we would confirm it against your specific setup in the audit rather than promise it here.
Does it handle post-purchase questions like returns and refunds?
Yes. It knows how to manage returns, shipping questions, cancellations, and every other post-purchase query.
Is customer data safe with your ecommerce AI platform?
Yes. Our AI chatbots are protected by advanced security systems and full encryption, and they comply with all applicable data regulation standards.
What if the chatbot fails to answer a query from the customer?
The chatbot hands off to an agent with the full chat history attached, so the customer is not asked to repeat themselves. Handover is immediate during staffed hours; outside them the conversation is queued with its context intact rather than answered by guesswork.
What are the ways I can measure the performance metrics and ROI of the chatbot?
You get a real-time dashboard covering customer interactions, chats, and sales metrics, along with response times and customer satisfaction levels.